AIDS Healthcare Foundation

Support Services Manager

Job Locations US-GA-Atlanta
Req No
# of Openings
Job Post Information* : Posted Date
1 month ago(5/13/2024 1:55 PM)
AID Atlanta


Join the Team – Make A Difference! Work at AID Atlanta, an affiliate of AHF.


AID Atlanta, Inc. has been saving and transforming lives since its inception in 1982. The agency is the Southeast’s oldest, largest, and most comprehensive AIDS Service Organization.

Today, AID Atlanta offers a broad range of services and has grown to be the most comprehensive AIDS service organization in the Southeast.  AID Atlanta currently offers HIV/AIDS prevention and care services, including (but not limited to) Primary Care, HIV/STD Screening, PrEP, Community HIV Prevention Programs, Linkage Services, Case Management, and a state-wide Information Hotline.

The mission of AID Atlanta is to reduce new HIV infections and improve the quality of life of its clients by breaking barriers and building community.

AID Atlanta’s core values:

  • Respect
  • Compassion
  • Service
  • Integrity

If you would like to be a part of fostering empowerment in someone’s life, AID Atlanta is the place for you.


The Support Services Manager is a frontline leader that provides direct leadership, supervision and support to Department of Client Services staff for the purposes of ensuring the objectives and deliverables of the department are being met. More specifically, the Support Services Manager ensures that non-medical and referral support staff have the proper tools, resources, training, etc. in order to provide the best in care to our members.

• Develop and/or assist in the development, monitoring, implementation and adherence of program policy, procedures and standards of care for the purposes of
maintaining consistency and accountability
• Establish, monitor and manage allocated budgets by recording and tracking expenditures on a monthly basis as required.
• Prepare and submit required monthly, quarterly and annual reports for grant purposes or for submission to the Director of Client Services
• Prepare and submit information and statistics to assist in grant writing process for obtaining government, foundation and unrestricted funding for CS programs.
• Track and report on program and member outcomes based on agency’s Key Performance Metrics
• Prepare for and participate in grant funding monitoring site visits (Ryan White, Part A, B, EtHE, and HOPWA)
• Recruit, hire and train qualified staff to fulfill Client Services program duties as assigned.
• Provide ongoing training to DCS staff to increase their level of competency
• Conduct probationary employee performance evaluation/review with direct reports for the purposes of providing feedback of their observed strengths and areas of improvement.
• Handle Administrative Human Resources duties including tracking of employee leave,
absences vacation, staff coverage, etc.
• Address disciplinary actions of direct report staff and advise Director of Client Services of intended action implemented to improve situation
• Build partnerships, communicate regularly and maintain appropriate working relationship with onsite and off-site service providers/partners to ensure ongoing effectiveness of site-based services and effective collaboration communication between service provider and onsite/off-site staff (including attending onsite/off-site meeting making site visits, etc.)
• Attend and actively participate in various local, community, state-wide, national meetings, committee and workgroups (e.g. Ryan White, HOPWA, HRSA, DPH, Business
Advisory Councils, Community based agencies, etc.) to build partnerships between agencies, add resources and impact local community policies.
• Conduct presentations about services offered in the Department of Client Services to various professionals/agencies as required.
• Adhere to policies and procedures for AID Atlanta and other off-site programs to ensure quality standards are met
• Address members concerns utilizing the Customer Service Standards.
• Provide and supervise monthly education programs for Self-Managed members and other members receiving support services. Topics should include but are not limited to medical adherence, budgeting, mental health, Medicare/Medicaid, Social Security benefits, general health information, community resources, etc.
• Recruit specialists to speak at education programs and coordinate space usage for programs.
• Network & meet with medical providers, representatives from ASOs and other community providers that may have contact with potential participants in the support programs AID Atlanta.

• Provide direct leadership, supervision and support to non-medical and referral support staff in the Department of Client Services for the purposes of ensuring that the objectives and deliverables of the department are being met.
• Ensure that non-medical and referral support staff are adhering to job duties/responsibilities and provide guidance and support as needed.
• Ensure that compliance with agency standards and grant requirements are met by each staff member
• Conduct and document monthly supervision sessions with staff to address member cases, discuss chart audits/observation results, and to discuss performance and progress of stated goals.
• Conduct mandatory chart audits, member record reviews, observations, and other duties as outlined in the Supervisory Standards.
• Provide day to day support, guidance and encouragement to non-medical and referral support staff for the purposes of ensuring effective service provision for members.
• Communicate regularly with staff about changes, updates improvements etc. inservice delivery issues or other agency related issues that directly impact direct reports and/or members.
• Prepare and facilitate group meetings with direct reports to keep them abreast of changes of policies, builds a team that supports one another in servicing members’ needs and encourages development of new skill/competencies.
• Abide by NASW code of ethics, HIPPA and Atlanta EMA Management Standards to ensure a high level of professionalism is maintained.

• Bachelors Degree in Social Work, Counseling, Public Health, or other Social Service Field
• Two plus years experience managing direct report staff or can demonstrate proven management and leadership skills and competencies including basic knowledge of HIV/AIDS
• Some previous experience in Human Services delivery field
• Must pass criminal background check.


We at AID Atlanta/AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability.  The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.


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