AIDS Healthcare Foundation

IT Call Center Agent (Help Desk Technician)

Job Locations US-TX-Dallas
Req No
2022-16062
# of Openings
1
Job Post Information* : Posted Date
2 months ago(10/13/2022 5:46 PM)
Category
Information Technology

Overview

AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!

 

Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?

 

If so, AIDS Healthcare Foundation is the place for you!

 

Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.

  

AHF’s core values are:

 

• Patient-Centered

• Value Employees

• Respect for Diversity

• Nimble

• Fight for What’s Right

 

STILL INTERESTED? Please continue!

Responsibilities

The IT Call Center agent contributes to AHF’s mission by answering calls from our user, creating tickets and escalating to appropriate team ensuring faster response in resolving our AHF staff’s IT related issues and requests.


Providing timely response to all AHF staff allows them to better serve our clients. IT call center agent role is to provide faster response to all incoming calls and emails. This is a key role interfacing with AHF staff, gathering information on issues and creating tickets. This allows IT department to provide a timely service delivery to all.


IT operations team (IT Service Desk) is where all AHF staff go for IT related issues and request. This team is consistence of highly train technicians who not only resolve most issues but also deploy equipment and manages 3rd party services across US. IT call center agent allows team to focus on resolving issues and deployment.

 

                                                                                         **This is not a remote position.**                                                                                         

 

Qualifications

We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment. AHF will consider qualified applicants with criminal histories in a manner consistent with the requirements of the ordinance.

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