AIDS Healthcare Foundation

Patient Retention Specialist

Job Locations US-TX-Dallas
Req No
# of Openings
Job Post Information* : Posted Date
2 weeks ago(9/22/2022 5:57 PM)
Healthcare Center Operations




Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you? Are you looking to work for an organization that encourages growth and success from each and every one of its employees?


If so, AIDS Healthcare Foundation is the place for you!


Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV/AIDS medical care in the nation. Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.


AHF’s core values are to be:


• Patient-Centered

• Value Employees

• Respect for Diversity

• Nimble

• Fight for What’s Right



STILL INTERESTED? Please continue!


The Patient Retention Specialist (PRS) blends the mission of AHF with patient retention with the goal of re-engaging patients formerly lost to care. As a Patient Retention Specialist, you will plan, coordinate and implement specific interventions aimed at finding and bringing patient back into care. Collaborating with the Medical Care Coordination Team, the PRS utilizes strong experience in understanding the locality, the specific challenges facing this population and working to find creative solutions to finding and reengaging these patients. Patients targeted for reengagement are typically not in the Ryan White program but are eligible. By combining their knowledge of the Ryan White Care Act Program within their specific area, the PRS also works to facilitate enrollment in Ryan White when patients are reengaged.


You will review and investigate prior patient history, implement a plan of action, make phone calls, home visits and visiting community sites in hopes of locating patients. With your creative skillset, you will work to reengage patients, return to their healthcare center and receive care with the ultimate goal of viral suppression and to remain in care. Your contacts with patients directly contributes to AHF’s success in meeting the deliverables of our Ryan White contract. Beyond the scope of the contract, your work contributes measures established by the HIV/AIDS Bureau (HAB) Measures and the Department of Health and Human Services.


Bringing patients back into care is the goal of the Patient Retention Specialist so that viral suppression is achieved resulting in a healthier population.


We at AIDS Healthcare Foundation believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.


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